Q1. Do you have factory ?
Yes, we have a 1500m2 factory with modern equipment, welcome to visit our factory. When you have the details schedule, please kindly let me know in advance.
Q2. Do you have GMP ?
All of our products are produced according to GMP standard, meanwhile, we have obtained ISO22000, Halal Certificate and so on.
Q3. What is your delivery time ?
As usual, the delivery time is about 1~3 days after payments. Of course, the specific delivery time depends on the quantity of products and inventory, please kindly confirm with your sales manager in advance.
Q4. How can I get some free sample ?
Yes, we can supply 10g ~100g free sample to our client according to the detail products.
Q5. How can you confirm your quality ?
Each batch of the goods can be shipped to you after strict inspection, if you still doubt, we can arrange the Pre-shipment Samples to your testing or to your pointed third party for retesting in advance, successfully, then we will arrange the bulk goods to you immediately.
Q6. How to make payment ?
We can accept the different Payment Methods, such as T/T, L/C, Credit Card, PayPal ,Western Union and more.
Q7. How do you handle complaint ?
Firstly, our customer service department will check the reason, if it is our responsibility, we will return the money or resend the new batch of the goods; If not, we will also discuss with customer until the problem is solved
Q8. Do you have OEM Service ?
Yes, of course, we can supply OEM and ODM Service, such as customized different specification, smaller bag, paste your logo, capsules, tablet and others, please kindly let us know your detail requirements, then we will offer you a reasonable price and make samples ASAP.
Q9. How to get in touch with us ?
You can contact with us by Email, Telephone, WhatsApp, Skype or on-line service. All contact information can be found from our website, we will reply you within 18hours !